Jack Lanshire
Amanda Smith
Project Manager
Chelsea Anderson

The house of wood

Let’s say you have an online shop built on WooCommerce, with a custom theme and a few extra plugins, including a contact form that is not very popular among your visitors and a gallery where you rarely upload pictures. You mainly generate profit from the WooCommerce cart because your business is to sell products online.
Imagine now that the WooCommerce plugin has a vulnerability and gets hacked. You have asked your hosting provider to clean the malware and fix the problem. They tell you that the WooCommerce plugin has been compromised and that they will update it, and they ask you if they may delete and restore the website from a backup, meaning that you will lose the last 24 hours of data? Most certainly, you will say no to the restore because you cannot afford that kind of a loss. You would want them to clean the website without losing any data.
However, if you know that only your gallery has been hacked, where your last upload was one month ago or where you post pictures that are unimportant to your revenue, then you would tell them to go ahead and restore the gallery from a backup — or even delete the gallery if that’s the fastest way to get the website up and running safely again.